Terms

Terms of service

Name: Palm Row Appliance Co.
Address: Nocatee, FL, US
Telephone: +1 (904) 867-2707
Price range: $$

These terms cover the use of this website and the booking of a repair visit with Palm Row Appliance Co.. Booking a visit means accepting them.

Screwdrivers resting on a granite worktop beside a cooktop raised out of its cutout, wiring visible in the cavity below — What we will open, and what we hand back untouched.

Diagnostic

$129

Payable per visit, credited toward the repair when work is approved.

Warranty

90/365 days

90 days labor, 365 days parts.

1 · Who we are

Palm Row Appliance Co. is an independent appliance repair company. We are not affiliated with, authorized by, or endorsed by Thermador or its parent company. All brand names and model numbers are the property of their respective owners and are used only to identify the appliances we service.

Thermador is a trademark of BSH Home Appliances. It is used on this site solely to identify the appliances we repair, which is the only purpose for which we use it. No manufacturer logo, typeface or colour scheme appears anywhere on this site, deliberately.

2 · The diagnostic visit

Flat $129 diagnostic, credited toward the repair when you approve the work. The fee is charged per visit and per appliance presented. You get a written estimate before any part is ordered or fitted. We do not quote a repair price before the appliance has been opened.

If you decline the estimate, the diagnostic fee stands and covers the visit and the written findings. If you accept, it comes off the invoice.

3 · Access, safety and the appliance

We need safe access to the appliance and to its isolation point. Built-in units sometimes have to be drawn out of a cabinet opening to be worked on, and on older installations that occasionally reveals damage that already existed behind or beneath the appliance. We will point it out before proceeding; we are not responsible for pre-existing damage of that kind.

If an appliance is unsafe to operate we will say so and leave it isolated. We do not carry out gas fitting, electrical alterations, cabinetry work or plumbing beyond the appliance's own connections.

4 · Parts

Genuine OEM parts are used. Ordered parts are specific to your job. Where a part is unavailable to independent trade we will tell you, and the repair may not be able to proceed — that limit is disclosed before you spend anything beyond the diagnostic fee.

5 · Warranty

90 days on labor, 365 days on parts, genuine OEM parts on every repair. The full terms, including what a repair warranty cannot cover, are on the warranty page and form part of these terms.

6 · Scheduling and cancellation

Appointments are booked into business hours. Calls are returned during business hours. We do not run overnight or emergency service. Tell us as early as you can if you need to move a visit; a technician standing at a locked door is a visit nobody benefits from.

7 · The guides on this site

The repair guides are general information about symptoms, written for appliances installed in this area. They are not instructions to dismantle anything, and they cannot account for the condition of your particular appliance. Isolate power or water before inspecting anything, and stop at the point where a panel has to come off.

8 · Liability

Our liability for any claim arising from a visit is limited to the amount paid for that visit. Nothing in these terms limits liability for death or personal injury caused by negligence, or for anything else that cannot be limited under Florida law. These terms are governed by the law of the State of Florida.

9 · Content and changes

The text, layout and design of this site belong to Palm Row Appliance Co.. These terms were last updated August 14, 2026. Questions: +1 (904) 867-2707, Nocatee, Florida.